Politique d’expédition

Shipping zone 1:

SOUTH AFRICA 

  • Timeframe
    To main city centers estimated delivery is 3-5 business days (excluding the day of placing the order) and for outlying areas 4-6 business days from time of payment.
  • A FLAT RATE IS USED: R180 -  for orders under the FREE limit.
  • EXPRESS COURIER SERVICE IS AVAILABLE at extra cost.
  • You will receive confirmation from US via email once your product has been handed over to the carrier.
  • A waybill number for Live Tracking updates are automated by the courier company/carrier.  (COURIER GUY/POSTNET - DHL)

Shipping zone 2:

INTERNATIONAL MARKETS

  • Timeframe
    To main city centers estimated delivery is 12-14 business days (excluding the day of placing the order) and for outlying areas 15-17 business days from time of payment.
  • A FLAT RATE IS USED for shipping cost only.
  • Where  CUSTOMS/TAX as per the state/country laws of the recipient apply: the recipient is liable for any additional costs ie. customs/clearance/duty charges etc.
  • If you are unsure then just reach out to us for additional information before placing your order to avoid any potential unpleasant scenarios.
  • EXPRESS INTL. COURIER SERVICE IS AVAILABLE at extra cost.
  • Email us first, for US to manually set this rate for you and to clarify the process and timelines before you place your order.
  • You will receive confirmation from US via email once your product has been handed over to the carrier.
  • A waybill number for Live Tracking updates are automated by the courier company/carrier. (COURIER GUY/POSTNET - DHL)

When receiving your delivery:

At the time of delivery:

  • Kindly ensure that you take note of any damages or shortages.
  • Should there be such, then these deviations must be documented on the courier's delivery waybill. 
  • Should you NOT check your order with the courier company - exchange/refund/replace claims for these breakages/damages/defects or shortages will be forfeited.

Delivery Challenges:

  • Kindly ensure that the correct delivery address is used.
  • Last minute address amendments will not be possible. 
  • IF UNSURE ABOUT THE DELIVERY ADDRESS: do not place your order as we can not reroute orders in transit especially Express Courier orders.
  • Should you not be available for your delivery, a re-attempt will be made by the courier company - of which you will receive live updates to ensure your availability.