Shipping policy

Shipping zone 1:

SOUTH AFRICA 

  • Timeframe
    To main city centers estimated delivery is 2-3 business days (excluding the day of placing the order) and for outlying areas 2-3 business days from time of payment.
  • A FLAT RATE IS USED - INDICATED AT CHECKOUT.
  • EXPRESS COURIER SERVICE IS AVAILABLE at extra cost - INDICATED AT CHECKOUT.
  • You will receive confirmation from US via email once your product has been handed over to the carrier.
  • A waybill number for Live Tracking updates are automated by the courier company/carrier.  (COURIER GUY/POSTNET - DHL etc)


Shipping zone 2+3:

INTERNATIONAL MARKETS

  • Timeframe
    To main city centers estimated delivery is 5-14 business days (excluding the day of placing the order) From time of payment.
  • EXPECTED DELAYS: DURING SEASONAL PERIODS and industrial unrest.
  • A FLAT RATE IS USED for shipping cost only.
  • IMPORTANT: Customs duties, taxes, and import fees are NOT included in the product price or shipping cost. These charges are the responsibility of the customer and must be paid separately upon delivery or customs clearance. Fees vary by country and are determined by your local customs authority.
  • If you are unsure then just reach out to us for additional information before placing your order to avoid any potential unpleasant scenarios.
  • EXPRESS INTL. COURIER SERVICE IS AVAILABLE at extra cost.
  • If you experience any issues with combined discounts and shipping rates (if they don't automatically apply during checkout)  , Email us first, for us to manually set this rate for you and to clarify the process and timelines before you place your order.
  • You will receive confirmation from us via email once your product has been handed over to the carrier.
  • A waybill number for Live Tracking updates are automated by the courier company/carrier. 

When receiving your delivery:

At the time of delivery:

  • Kindly ensure that you take note of any damages or shortages.
  • Should there be such, then these deviations must be documented on the courier's delivery waybill. 
  • Should you NOT check your order with the courier company - exchange/refund/replace claims for these breakages/damages/defects or shortages will be forfeited.

Delivery Challenges:

  • Kindly ensure that the correct delivery address is used.
  • Last minute address amendments will not be possible. 
  • IF UNSURE ABOUT THE DELIVERY ADDRESS: do not place your order as we can not reroute orders in transit especially Express Courier orders.
  • Should you not be available for your delivery, a re-attempt will be made by the courier company - of which you will receive live updates to ensure your availability.
  • To reinforce: We do not collect VAT or customs duties. These are paid by the customer upon delivery, depending on the destination country.

CONTACT US BY EMAIL OR WHATSAPP: FOR ANY PRODUCT + DELIVERY QUERIES. WE ARE ALWAYS AVAILABLE TO ASSIST.